Last updated: November 7, 2026
This privacy policy ("Policy") describes how EMYX LLC ("we", "us" or "our") collects, protects, discloses and uses the personally identifiable information ("Personal Information") you ("User", "you" or "your") may provide through the PropertyIQ website and any of its products, services or tools (collectively, "Services").
By using our Services, you are accepting the terms of this Privacy Policy and consenting to our collection, use, disclosure, retention and protection of your personal information as described herein.
We collect and retain personal information from you when you register for an account, use our Services, create or manage property listings, submit or manage leads, upload photos, or contact us for support.
The personal information we collect includes:
You can choose not to provide certain information, but you may not be able to use some features of the Services.
When you use our Services, our servers may automatically record information such as your device's IP address, browser type, operating system, access times, and page interaction data. This information is used to improve our Services and diagnose technical issues.
We may use the information we collect to provide and operate the Services, personalize your experience, improve our Services, detect and prevent duplicate entries, send verification and transactional emails, respond to your inquiries, detect and prevent fraud or abuse, and comply with legal obligations.
We do not sell your personal data to third parties. We do not use your data for advertising or marketing profiling.
Lawful basis (GDPR): We process your personal data on the following legal bases: consent, contractual necessity, legitimate interests, and legal obligation.
Your data is stored on our servers. Uploaded photos are stored with third-party cloud storage providers. Transactional emails are sent via third-party email delivery services.
International transfers: As our service providers are located outside the EEA and Singapore, your data may be transferred to jurisdictions with different data protection laws. We ensure appropriate safeguards, including Standard Contractual Clauses (SCCs) where required by GDPR, and contractual obligations as required by Singapore PDPA.
| Data Type | Retention Period |
|---|---|
| Active user accounts | Until account deletion |
| Session tokens (access) | 15 minutes (auto-expire) |
| Session tokens (refresh) | 30 days (auto-expire) |
| Password reset / verification codes | Until used or expired |
| Delete cleanup / error records | 7 days (auto-purged) |
After account deletion, your information is permanently removed. We may retain certain data if required by law or for legitimate business purposes.
You may delete your account at any time via the "Delete My Account" button in your account settings. This permanently removes your account, listings, leads, photos, sessions, and cookies. Admin accounts cannot self-delete to prevent accidental lockout.
You have the right to access, correct, or delete your personal data; withdraw consent at any time; restrict or object to processing; and request data portability. To exercise these rights, contact us at the email below.
Right to complain: If you are in the EU, you may lodge a complaint with your local data protection authority. If you are in Singapore, you may lodge a complaint with the PDPC. We encourage you to contact us first.
This section applies solely to California residents ("consumers") and supplements the rights described above, using terms defined in the California Consumer Privacy Act as amended by the California Privacy Rights Act (collectively, "CCPA").
Categories of personal information we collect:
We collect this information only for the business purposes described in this Policy: operating the Services, security and fraud prevention, and legal compliance. We do not use personal information for cross-context behavioural advertising.
Sale and sharing: We do not sell personal information for money and do not share it for cross-context behavioural advertising as defined by the CCPA. The Services do not run advertising or tracking pixels. Because we do not sell or share personal information, no "Do Not Sell or Share My Personal Information" link is required, and any such request received by email will be honoured anyway.
Sensitive personal information: We do not collect "sensitive personal information" as defined by the CCPA (for example, government identifiers, precise geolocation, health, or belief data). Account login credentials are excluded from the CCPA definition of sensitive personal information.
Your California rights: California residents have the right to:
We will verify your request before responding and aim to respond within 45 days, extendable once by a further 45 days where permitted. You may exercise these rights free of charge, up to twice per 12-month period, and may use an authorised agent where permitted by law.
How to submit a California request: email privacy@emyx.co, or write to EMYX LLC, [business mailing address — confirm before publishing].
Minors under 16 (California): We do not knowingly sell or share the personal information of consumers we actually know are under 16 without lawful consent, and the Services are not directed to users under 16 (see Privacy of children). If we learn we have collected personal information from someone under 16, we will delete it.
We may transfer your data to service providers (cloud storage, content delivery, email delivery), law enforcement if required by law, or in connection with a business transition. Service providers are contractually bound to protect your data.
The Services are not directed to, and are not intended for, users under the age of 16. We do not knowingly collect personal information from anyone under 16. If we learn that a person under 16 has provided us with personal data, we will delete it. If you believe a child has provided us with personal data, please contact us so we can remove it.
United States (COPPA): We do not knowingly collect personal information from children under 13, in accordance with the Children's Online Privacy Protection Act. A parent or guardian who believes a child under 13 has provided us with personal information may contact us to have it deleted.
At registration we ask for your date of birth and require users to be at least 16. The date is used only for this age check and is not stored with your account.
Users may upload photos and listing content to the Services. We respond promptly to valid notices under the Digital Millennium Copyright Act (DMCA), remove material that infringes copyright, and terminate the accounts of repeat infringers. Copyright owners can file a takedown notice with our designated agent — see our Copyright & Takedowns (DMCA) page for the notice requirements and agent contact details.
We maintain reasonable safeguards including password hashing, HTTPS encryption, and limited session token lifespans. However, no Internet transmission is 100% secure.
In the event of a data breach, we will make reasonable efforts to notify affected individuals as required by applicable law.
We may update this Policy from time to time. Changes will be posted with an updated date. Continued use after changes constitutes acceptance.
By using PropertyIQ, you acknowledge that you have read and agree to this Privacy Policy.
EMYX LLC
Data Protection Officer: privacy@emyx.co
Email: privacy@emyx.co
Website: https://emyx.co